Mail2World Upgrades to Zendesk to Enhance Its Web and Mobile Help Center
LOS ANGELES, Calif., September 28, 2018 -- Mail2World, Inc., a global provider of advanced outsourced email solutions, today launched an improved, state-of-the-art help desk system by upgrading to Zendesk, a customer-service software company. Mail2World’s online knowledgebase now uses Zendesk to further assist customers in multiple languages find quick answers using its knowledgebase, while having the needed technology to integrate with Mail2World’s suite of mobile apps. The integration allows customers quick and direct access through the mobile app or web browser.
“The Zendesk platform uses APIs that allow the Mail2World knowledgebase to integrate seamlessly within a specific section of the Mail2World mobile apps,” said Mail2World Executive Vice President Youssef Abed. “The Zendesk platform also permits us to customize the platform. These critical features allow our customers to stay focused on their businesses’ core competencies.”
Zendesk Platform Features
The new platform allows Mail2World to serve its entire customer base by offering the knowledgebase in multiple languages. As a global provider of customer links, based on their specific language, it is imperative for an efficient customer experience. Zendesk also has an advanced search function to easily display results of a customer search.
Fully Customizable Interface
“The Zendesk platform allows us to customize the support desk interface for our mobile apps using custom APIs, XHTML and CSS,” said Mail2World’s Director of IT Operations Kamil Asfour. “By using custom APIs, we can fully customize our help desk interface by integrating our personal branding and customer mobile apps. These one-of-a-kind apps allow us to show the knowledgebase within apps specifically created for a Mail2World service provider or enterprise client.”
This major platform upgrade reaffirms Mail2World’s status as a client-centric company that values and appreciates its customers. The company’s commitment to the new Zendesk platform maintains Mail2World’s mission of providing feature-rich, technology, leading email messaging and collaboration solutions supported by a culture of excellent customer service and cutting edge technology.
Mail2World, Inc., (www.mail2world.net) designs, delivers and supports an award-winning suite of carrier-class, Web-based, private-label email messaging, email hosting, and collaboration email services for large service providers and organizations. With the richest email feature set in the industry, Mail2World's customer base includes hundreds of reputable brands and prominent organizations from around the world, such as publicly-traded corporations, telecom carriers, mobile operators, and some of the most-recognized universities and online social portals.
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