Mail2World Technical Support Plans - Email Hosting - Business Email - Email Service Provider - Email Hosting Service - Small Business Email
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Mail2World is committed to providing technical support that meets or exceeds your business needs by offering three support packages: Premier, Preferred and Basic Support.
Premier Support: High-Availability Support for Mission-Critical Projects
Premier Support provides a customized plan designed for organizations that have unique or essential support needs and require a variety of expertise - the ultimate in personalized, dedicated support.
Preferred Support: Comprehensive Support for Competitive Advantage
Preferred Support is ideal for businesses requiring round-the-clock support during weekdays.
Basic Support: Quality Support for Less Critical Projects
This plan provides quality technical assistance for customers who do not require round-the-clock support or do not have special support needs.
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Plan Features
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Basic
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Preferred
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Premier
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8x5 Support* (Messaging Only)
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24x5 Support
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24/7/365 Support
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Toll Free Support
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Ability to Submit Incidents
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Priority Handling of Submitted Incidents
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Priority Escalation
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Dedicated Support Account Manager
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Access to Mail2World Online Knowledgebase
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Support Access Contacts
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4
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*Available during normal business hours of 9 am - 6 pm PST, Monday - Friday.
For more information about Mail2World support, please email
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or call 1.888.448.6665.
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