Mail2World understands the importance of a knowledgeable technical support team that is responsive to your needs. Timely, correct answers to technical questions and expert troubleshooting techniques are paramount in achieving maximum success with our solutions and services

Click here to contact our customer service team if you have questions or to report issues with your service.

Technical Support Plans

Mail2World is committed to providing technical support that meets or exceeds your business needs by offering three support packages: Premier, Preferred and Basic Support.

Premier Support - High-Availability Support for Mission-Critical Projects
Premier Support provides a customized plan designed for organizations that have unique or essential support needs and require a variety of expertise-the ultimate in personalized, dedicated support.

Preferred Support - Comprehensive Support for Competitive Advantage
Preferred Support is ideal for businesses requiring round-the-clock support during weekdays.

Basic Support - Quality Support for Less Critical Projects
This plan provides quality technical assistance for customers who do not require round-the-clock support or do not have special support needs.

Plan Features Basic Preferred Premier  8x5 Support*      24x5 Support      24x7x365 Support      Toll Free Support  Ability to Submit Incidents  Priority Handling of Submitted Incidents    Priority Escalation      Dedicated Support Account Manager      Access to Mail2World Online Knowledge Base      Support Access Contacts 1 2 4

*Available during normal business hours of 9:00am - 5:00pm PST, Monday - Friday.