Your company relies heavily on email as the primary conduit for exchanging vital business information between staff, customers, partners, vendors and others. The backbone of corporate communications, email is now a mission-critical application that will only become more important as your company grows.

Threats to your email infrastructure can hit anytime from many directions: power outages, system glitches, virus attacks and natural or man-made disasters. Since the cost of downtime from any one of these threats can be millions of dollars in lost revenue, orders and productivity, you must find a way to deliver uninterrupted, fully operational email service.

Ensuring 100-percent email availability is a huge challenge for most IT organizations. How can you shield your email service against every cause of downtime? And short of an expensive parallel infrastructure, what can you do to provide complete reliability without breaking your IT budget?

Key Features & Benefits

1. Guaranteed 24/7/365 off-site redundancy means zero downtime for your users and customers during any and all causes of system failure.
2. Incoming emails are never rejected, so customers and vendors are unaware of your system outage.
3. Storage servers retain all incoming messages received during downtime, so no communications are lost.
4. Full-featured Web email interface lets users retrieve, write and send messages while your in-house system is down.
5. Queued messages are immediately restored to your system when it's back online, eliminating four- to 48-hour delays and retry attempts.
6. Built-in spam and virus protection filters out unwanted emails before they reach your system, reducing bandwidth, server hits and lost employee productivity.
7. Quarantine server captures and holds suspicious messages for administrative and user review. Unwanted messages can also be passed through to users with tagged subject lines.
8. Prevention of denial-of-service attacks and scavenging when our system buffers your system.
9. "Pause button" holds messages during scheduled downtime for system maintenance without incurring email rejections.
10. System monitoring, reporting and 24/7 support ensures email continuity.

Installing Email FailSafe Disaster Recovery Service takes seconds and requires no hardware, software or integration. Immediately, the Service begins intercepting and buffering inbound company emails before they reach your in-house servers.

When your email system becomes unavailable for any reason, all inbound mail is instantly queued in an Email FailSafe storage server until your in-house service is restored. Messages are then flowed into your corporate servers.

The architecture of Email FailSafe Service is functionally equivalent to, but structurally different from, Microsoft® Exchange™, Lotus Notes™ and other email systems. That's why Email FailSafe is impervious to the cause of your system's failure, serving as an ever-present, invisible shield against the often devastating effects of system crashes. The result is uninterrupted, fully operational email service to your users from the moment your existing system fails.

• 99.995 percent service-level availability
• Lightweight POPs (point-of-presence servers) in multiple data centers globally crossing network boundaries
• Individual POPs act as a distributed, load-balanced application via redundant top-tier registry services; each POP is a self-sustaining NS/DNS registry.
• Global redundancy provided by root NS/DNS round-robin to all data centers.
• Each POP installation consists of multiple, independent gateway servers.

Price per user: $1-2.50/month

Compare this price with the potential cost of downtime:

Recent disasters, virus attacks and electrical blackouts have yielded some startling numbers* reported by real-life victims of email downtime:

• A law firm whose 2,000 attorneys were without email for one day lost $100,000 per hour in revenues and productivity.
• A garment manufacturer whose fax-to-email gateways were down for a day lost 8,000 orders representing $1 million in lost or delayed revenues.
• A high-tech company knows it would lose $1.3 million per day in revenues for each day of email outage.

*Source: Patricia Seybold, CEO and senior consultant, Patricia Seybold Group, quoted in "How to Avoid Email Outages," Strategic Marketing Magazine, April 2004.