|
Reseller Program
Mail2World's Reseller Program enables you to compliment your current product and
service offering with a complete messaging and collaboration portfolio. Our
leading edge technology and feature set is suited for all areas of business
from ISP/ASP to the Small Business. By integrating our messaging solutions
you are able to offer your customers a complete package ultimately solidifying
the customer intimacy and loyalty that is crucial in today's market place.
Furthermore, Mail2World's commitment to you is a top priority. Our program
provides support, advertising and marketing guidance, incentives, and training.
The Mail2World Reseller Program offers resellers the best possible opportunity
to increase revenue and deliver leading edge messaging and collaboration
products and services. As a Mail2World reseller partner, you will receive
the information, training, and support necessary to increase sales and
enhance business development opportunities.
Benefits
- Access to world-class messaging and collaboration products and services
- Discounts on product, service & training
- Technical support
- Market focused solutions & resources
- Sales & Marketing Tools
Requirements
- Strong knowledge and understanding of the messaging and collaboration Market
- Solid Customer-base
- Revenue commitment
- Mail2World Reseller Agreement
- Sales & Pre-sale technical support
- Support Infrastructure
Sales, Marketing, and Support Tools at a Glance
This exclusive Reseller Program Web site contains the tools
necessary to help you position, sell, and support the messaging and collaboration
products and services your customers need. Marketing, sales, and support
tool highlights are shown below.
Sales Tools
- Sales Development Tools and Kits
- Customer Presentations
- Competitive Information
- Newsletters - Monthly email partner publication that presents the
latest news about products, services, and industry events at your fingertips.
After they are released, newsletters are posted in the Partner Center as
reference material.
- Price Lists - Contain the latest information about products and service.
- Corporate Literature and CDs
Marketing Tools
Mail2World works side by side with the partner to develop joint marketing
plans and strategies in order to build the profile of both companies and
generate incremental business.
Support Tools
- Partner Support Program
- Product Support - Includes quick reference guides, and technical documentation.
- Technical Certification Program - Allows participants to show competence
and receive a stamp of approval.
Reseller Support Infrastructure Qualifications
Mail2World partners are expected to have a support infrastructure established,
with staff that has expertise in messaging and collaboration. The service
capabilities listed below are what Mail2World expects our partners to provide
to your customer. We recognize that there may be exceptions and variations of
support capabilities from partner to partner.
Expected Service Capabilities
- Provide 24x7 technical support hotline and coverage
- Level 1 support
- Automated call tracking system
- Defined escalation procedures
- Provide and execute software upgrades and maintenance releases to
their customers
Responsibilities
Mail2World and our partner will cooperate as a team to provide technical
support to end-user customers.
First-level Support:
- Provided by partner to your customers
- Goal: solve 90 percent of customer issues at this level
- Configuration assistance and troubleshooting
- Answer general product and technical questions
Second-level Support:
- Provided by partner to your customers; provided by Mail2World to partner
- Goal: solve 98 percent of customer issues at this level
- Analyze problems in depth
- Problem duplication capabilities
Third-level Support:
- Provided by Mail2World to partner
- Less than 2 percent of issues should be escalated to third-level
- Provided by Mail2World Senior Technical Support
- Correlate problems with source code
- Work with development to fix bugs
Becoming a Mail2World Reseller
To apply to become a Mail2World Reseller, please complete our brief
Reseller Application
form or, for more information, call us at 1.888.448.6665.
|
|
  Reseller Program
Reseller Application
Channel Partners
Strategic Partners
Technology Partners
RELATED RESOURCES
|
Solutions
